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What is the future of ICT in the Philippines?

 What will be the status of the Philippines' Information and Communication Technlogy (ICT) landscape for 2017?  The IDC ASEAN relseases its  lates press release entitled “IDC Philippines Unveils its Top ICT Predictions for 2017 and Beyond".  If you are looking for what to expect this year then here it is.

What is the future of ICT in the Philippines?

According to International Data Corporation (IDC) Filipinos should watch out for key indicators and movement in the industry.  IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.

 One of the major findings is that it predicts 25% of its top 1,000 companies will see majority of their business depend on their ability to create digitally enhanced products, services and experiences by 2020.

The push for a more digital-centered business is also increasing and by 2020, 25% of Philippine organizations will already have dedicated digital transformation innovation teams.

Predictions in the overall ICT landscape in the Philippines

Among the other highlights of the report published by the IDC for the Philpiines Information Communications Technology landscape also includes the following:

  • More Strategic ICT Push. By 2021, the government will have a more strategic ICT push to enable technology adoption among Philippine organizations.
  • Cybersecurity. By 2018, cybersecurity will become a tier-1 business priority receiving fixed capital spending for 30% of the top 1,000 companies in the Philippines.
  • Information-Based Products. By 2020, revenue growth from information-based products will be double that of the rest of the product/service portfolio for a quarter of the top 1,000 Philippine companies.

Increased ICT-dependent customer experience in the Philippines

Customer experience is the center of business noways and this will continue to increase with the rapid acceptance of Internet of Things (IoT) applications and other digital media.  IDC suggests that by 2018 more and more customers will interact and experiment with augmented reality/virtual reality (AR/VR) as part of their marketing efforts.

Digital services will also continue to increase, in fact  by 2019, 65% of Philippine IT organizations will create new customer-facing and ecosystem-facing services to meet the business DX needs.

Disruptive moves and changes

All is going digital and we are not sure whether this will totally be good or bad.  With President Duterte and US President Donald Trumb being bold thinkers unfaced by the status quo we will see blatant changes.

Here are some predictions of the IDC:

  • Digitalized Customer Support Interaction. By 2018, 60% of customer support interactions will be digitalized and occur in online communities.
  • Next-Wave Sari-Sari Store. By 2020, 30% of Philippine sari-sari stores will evolve to become another channel for one-stop payments and remittance centers.
  • ICT and BPO Disruption. By 2020, ICT and BPO markets will be disrupted by the pivot and policy changes from the Duterte and Trump administrations, if the industry does not take critical steps safeguarding the country's inherent growth drivers. 
Reference:  IDC Press Release

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